Frequently Asked Questions
Everything you need to know about NIHARIS cases, shipping, compatibility and orders.
What is NIHARIS?
NIHARIS is an Australian mobile accessories brand focused on premium design, everyday protection and practical functionality.
Which phone models do NIHARIS cases support?
Our range includes selected iPhone and Samsung Galaxy models. Always check the compatibility information on the product page and select your exact phone model before ordering.
Are NIHARIS cases MagSafe compatible?
Selected NIHARIS cases feature built-in magnetic compatibility for MagSafe accessories and supported wireless charging. Check the individual product page for compatibility details.
Do NIHARIS cases support wireless charging?
Compatible NIHARIS cases are designed to work with supported wireless chargers. Charging performance may vary depending on the phone, charger, power adapter and case model.
How protective are NIHARIS cases?
Selected NIHARIS cases include features such as shock-absorbing construction, reinforced corners, raised screen edges and raised camera protection. Exact protection features vary by product.
What does 12 ft Drop Protection mean?
Where stated, 12 ft drop protection refers to testing or specifications applicable to that particular case. Actual protection can vary depending on the impact angle, surface, phone model and condition of the device and case.
Are NIHARIS cases bulky?
Our cases are designed to balance protection with a slim and comfortable profile. Exact thickness and construction vary between collections.
How do I know which case fits my phone?
Check your phone model in your device settings, then select the exact matching model on the NIHARIS product page. Similar-looking phone models may have different dimensions or camera layouts.
How long does order processing take?
Orders are generally processed within 1–2 business days. Processing may take slightly longer during sales, product launches, public holidays or other busy periods.
How long does shipping take within Australia?
Standard delivery may take approximately 3–8 business days after dispatch. Express delivery may be available and is generally faster. Delivery estimates are shown at checkout.
Do you offer international shipping?
International shipping may be available to selected destinations. Enter your shipping address at checkout to see available delivery options and rates.
How can I track my order?
If tracking is available, you will receive tracking details after your order has been dispatched. Carrier tracking may take some time to display the first update.
Can I change or cancel my order?
Contact us as soon as possible. We will try to assist if your order has not progressed too far through processing, but changes cannot be guaranteed after preparation or dispatch.
What if I entered the wrong shipping address?
Contact us immediately with your order number and the correct address. We will try to update it before dispatch, but address changes cannot be guaranteed once the order has shipped.
What if my order arrives damaged or incorrect?
Contact NIHARIS with your order number, a description of the issue and clear photos where relevant. We will review the matter and provide an appropriate resolution in accordance with our policies and applicable law.
Can I return my NIHARIS case?
Returns are subject to our Returns & Refund Policy. Please review the policy for eligibility requirements and return instructions.
Do NIHARIS products come with a warranty?
Applicable warranty information will be shown on the relevant product page or warranty policy. Your purchase may also be covered by consumer guarantees under Australian Consumer Law.
How should I clean my NIHARIS case?
Remove the case from your phone and gently clean it with a soft, slightly damp cloth. Avoid abrasive cleaners, harsh chemicals and excessive moisture.
Are the phones shown in product photos included?
No. Unless specifically stated otherwise, phones, chargers and accessories shown in product photography are for demonstration purposes only.
Is NIHARIS affiliated with Apple or Samsung?
No. NIHARIS is an independent brand and is not affiliated with, sponsored by or endorsed by Apple or Samsung. Manufacturer names are used only to identify product compatibility.
How can I contact NIHARIS?
You can contact us through the Contact Us page on niharis.com. If your enquiry is about an existing order, include your order number so we can assist you faster.