Shipping policy

Last updated: 9 August 2026

At NIHARIS, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains our order processing, shipping, delivery and tracking procedures for purchases made through niharis.com.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or Australian public holidays will generally begin processing on the next business day.

During major sales, promotional periods, new product launches or public holidays, processing may take slightly longer.

Shipping Within Australia

We ship to eligible addresses throughout Australia.

Available shipping methods, estimated delivery times and shipping costs will be displayed at checkout based on your delivery address and order.

Typical delivery estimates after dispatch are:

Standard Shipping: approximately 3–8 business days
Express Shipping: approximately 1–4 business days, where available

These timeframes are estimates only and may vary depending on your location, carrier delays, public holidays, weather events and other circumstances outside our reasonable control.

Shipping Costs

Shipping charges, if applicable, are calculated and displayed at checkout before payment.

Any free-shipping promotions will be subject to the conditions displayed on niharis.com at the time of purchase.

International Shipping

NIHARIS may offer international shipping to selected countries. Available destinations, shipping options and applicable charges will be shown at checkout.

International delivery times vary depending on the destination and carrier.

Customers are responsible for any applicable customs duties, import taxes, fees or other charges imposed by the destination country, unless otherwise stated at checkout. Customs processing may also cause additional delivery delays.

Order Tracking

When tracking is available, you will receive a shipping confirmation containing your tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking details.

Incorrect Shipping Address

Please check your delivery details carefully before completing your order.

If you notice an incorrect address, contact NIHARIS as soon as possible. We will try to update the address if the order has not yet been dispatched, but we cannot guarantee that changes can be made once processing or shipment has begun.

Additional shipping costs may apply if an order needs to be resent because an incorrect or incomplete address was supplied.

Delayed Orders

Carrier delivery estimates are not guaranteed. Delays may occur due to circumstances outside NIHARIS's reasonable control, including carrier disruptions, severe weather, customs processing and peak delivery periods.

If your tracking information has not updated for an unusually long period, please contact us so we can assist you.

Lost or Damaged Parcels

If your parcel appears to be lost in transit or arrives damaged, please contact NIHARIS as soon as reasonably possible with your order number and relevant details.

For damaged deliveries, we may request photographs of the parcel, packaging and product to help investigate the issue.

We will work with you and, where appropriate, the shipping carrier to determine an appropriate resolution.

Authority to Leave

Where a carrier offers authority-to-leave or a similar unattended delivery option, please consider whether the nominated location is secure.

Responsibility for unattended deliveries will be handled subject to applicable Australian consumer law and the circumstances of the delivery.

Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable laws that cannot lawfully be excluded.